FAQ
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
We occasionally offer free shipping promotions on qualifying orders. Any applicable shipping discounts will be displayed automatically during checkout before payment is completed.
How long will delivery take?
Order processing:
Orders are typically processed within 1–2 business days.
Domestic shipping:
Usually arrives within 2–7 business days.
International shipping:
Usually arrives within 5–15 business days, depending on customs and local carriers.
What exactly happens after ordering?
Once your order is successfully placed, you will receive an order confirmation email containing your order details.
Our team will then review, process, and prepare your order for shipment. Once your package has been dispatched, you will receive a shipping confirmation email with tracking information (when available).
You can use the tracking details to follow your order’s progress until it arrives at your delivery address.
What is wishlist?
A wishlist allows you to save products that you are interested in purchasing in the future.
You can add products to your wishlist and return to them later without having to search for them again. Availability and pricing may change over time.
Depending on your account settings, your wishlist may be accessible across multiple devices when logged in.
PAYMENT INFORMATION
Payment is typically charged at the time your order is placed and successfully authorized by your payment provider.
Depending on your bank or payment method, the transaction may appear immediately or take several business days to be fully processed and reflected on your account statement.
If you experience any issues with a payment or notice an unexpected charge, please contact our customer support team for assistance.
If you receive a damaged, defective, or incorrect item, please contact our customer support team as soon as possible after delivery.
To help us resolve the issue quickly, please include your order number and clear photos of the product and packaging. Our team will review the case and provide an appropriate solution, which may include a replacement, refund, or exchange.
We are committed to ensuring that every customer receives the correct product in good condition.
We begin processing orders as quickly as possible, so changes or cancellations may only be possible if your order has not yet been shipped.
If you need to modify or cancel an order, please contact our customer support team immediately and include your order number. While we cannot guarantee changes after an order has been placed, we will do our best to assist you.
If your order has already been shipped, please refer to our Returns & Refunds Policy for available options.
Yes. After your order is successfully placed, you will receive an order confirmation by email.
An invoice or receipt will be provided electronically and can be used for your records.
If you do not receive your invoice within a reasonable time, please check your spam folder or contact us for assistance.
